Features

AI Intelligence & Natural Voice

Advanced AI Voice Agent

Trained on your data and powered by OpenAI GPT models, the Calliov Voice Agent understands intent, context, and nuance — holding real, human-like conversations that go far beyond scripted IVRs.

Human-Sounding Speech

Deliver emotional, realistic voices with ElevenLabs neural speech. Choose from male, female, or regional accents — or even clone your own brand voice for full authenticity.

Real-Time Multilingual Understanding

Detects caller language automatically and responds natively in more than 50 languages. Ideal for multilingual customer bases or global operations.

Voice-to-Action Automation

Every spoken command can trigger an action: CRM entry creation, booking confirmation, payment initiation, or data lookup — instantly.

User-Level Tools & Dashboards

Call Flow Builder

A fully interactive, drag-and-drop interface for designing complex conversational workflows. Integrates custom audio prompts, AI responses, and conditional routing.

Call Broadcasting & Campaigns

Reach thousands with personalized outbound calls powered by AI voices. Schedule, track, and analyze campaigns with built-in performance metrics.

Rich User Dashboard

Monitor everything — live calls, agent status, campaign results, billing, and analytics — all in one intuitive interface.

Device & Number Management

Provision, assign, and manage Twilio numbers and devices directly from your Calliov panel. Complete transparency and control over every endpoint.

SMS Manager & Phonebook Control

Send personalized SMS, manage contact lists, and sync phonebooks for inbound/outbound automations.

Dynamic API & CRM Integrations

Use the Calliov Dynamic API to connect with your CRM, ERP, or internal database. Automate tasks like lead creation, customer lookups, or follow-up messages.

Agent-Focused Tools

Agent Dashboard & Dial Manager

Agents access their dedicated interface with dial-out control, inbound call handling, and AI-assisted suggestions in real time.

Call Notes & Comments

Easily document each call with summaries, context, and tags — automatically synced with user dashboards or CRM systems.

Live Assist Mode

During live calls, the AI provides whisper-mode suggestions or pre-filled answers for smoother handling of complex requests.

Voice Recording & Playback

All calls can be recorded, transcribed, and replayed for training, quality assurance, and compliance.

Analytics & Reliability

Real-Time Analytics

Get detailed insights into call volumes, duration, sentiment, conversion rates, and agent performance — all visualized through modern dashboards.

Campaign Tracking

Monitor engagement metrics, delivery success, and voice-AI performance across all your broadcast campaigns.

Built on Twilio’s Global Infrastructure

Carrier-grade reliability with encrypted channels, enterprise-level compliance, and scalable voice APIs.

Continuous Upgrades & Innovation

Calliov evolves fast — every version brings smarter AI, smoother UX, and expanded integration possibilities.

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