Features
AI Intelligence & Natural Voice
Advanced AI Voice Agent
Trained on your data and powered by OpenAI GPT models, the Calliov Voice Agent understands intent, context, and nuance — holding real, human-like conversations that go far beyond scripted IVRs.
Human-Sounding Speech
Deliver emotional, realistic voices with ElevenLabs neural speech. Choose from male, female, or regional accents — or even clone your own brand voice for full authenticity.
Real-Time Multilingual Understanding
Detects caller language automatically and responds natively in more than 50 languages. Ideal for multilingual customer bases or global operations.
Voice-to-Action Automation
Every spoken command can trigger an action: CRM entry creation, booking confirmation, payment initiation, or data lookup — instantly.
User-Level Tools & Dashboards
Call Flow Builder
A fully interactive, drag-and-drop interface for designing complex conversational workflows. Integrates custom audio prompts, AI responses, and conditional routing.
Call Broadcasting & Campaigns
Reach thousands with personalized outbound calls powered by AI voices. Schedule, track, and analyze campaigns with built-in performance metrics.
Rich User Dashboard
Monitor everything — live calls, agent status, campaign results, billing, and analytics — all in one intuitive interface.
Device & Number Management
Provision, assign, and manage Twilio numbers and devices directly from your Calliov panel. Complete transparency and control over every endpoint.
SMS Manager & Phonebook Control
Send personalized SMS, manage contact lists, and sync phonebooks for inbound/outbound automations.
Dynamic API & CRM Integrations
Use the Calliov Dynamic API to connect with your CRM, ERP, or internal database. Automate tasks like lead creation, customer lookups, or follow-up messages.
Agent-Focused Tools
Agent Dashboard & Dial Manager
Agents access their dedicated interface with dial-out control, inbound call handling, and AI-assisted suggestions in real time.
Call Notes & Comments
Easily document each call with summaries, context, and tags — automatically synced with user dashboards or CRM systems.
Live Assist Mode
During live calls, the AI provides whisper-mode suggestions or pre-filled answers for smoother handling of complex requests.
Voice Recording & Playback
All calls can be recorded, transcribed, and replayed for training, quality assurance, and compliance.
Analytics & Reliability
Real-Time Analytics
Get detailed insights into call volumes, duration, sentiment, conversion rates, and agent performance — all visualized through modern dashboards.
Campaign Tracking
Monitor engagement metrics, delivery success, and voice-AI performance across all your broadcast campaigns.
Built on Twilio’s Global Infrastructure
Carrier-grade reliability with encrypted channels, enterprise-level compliance, and scalable voice APIs.
Continuous Upgrades & Innovation
Calliov evolves fast — every version brings smarter AI, smoother UX, and expanded integration possibilities.